This "Cited by" count includes citations to the following articles in Scholar. Add co-authors Co-authors. PDF Restore Delete Forever. PDF Restore Delete Forever. Email address for updates. Done. New articles related to this author's research . New citations to this author. Follow this author. Email address for updates. Follow this author. Upload PDF. Email address for updates. New articles related to this author's research. Add co-authors Co-authors. Service quality in higher education: A concept paper. Done. New York: Free Press. The ones marked * may be different from the article in the profile. Done. Add co-authors Co-authors. The following articles are merged in Scholar. Done. Upah, Gregory D. ( 1980 ), “Mass Marketing in Service Retailing: A Review and Synthesis of Major Methods,” Journal of Retailing, 56 (Fall), 59 – 76 . This "Cited by" count includes citations to the following articles in Scholar. The ones marked * may be different from the article in the profile. Email address for updates. New citations to this author. PDF Restore Delete Forever. New articles by this author. Zur Analyse der Beziehungsentwicklung gilt es, das Modell der Beziehungsentwicklung zu konkretisieren, indem die Zusammenhänge zwischen den auf Basis der Theorie der sozialen Durchdringung identifizierten Modellvariablen, die aufgrund ihrer Latentheit als sog. Follow this author. This "Cited by" count includes citations to the following articles in Scholar. New articles by this author. This "Cited by" count includes citations to the following articles in Scholar. Follow this author . Email address for updates. New articles by this author. Add co-authors Co-authors. New citations to this author. Email address for updates. PDF Restore Delete Forever. Done. PDF Restore Delete Forever. New articles related to this author's research. This "Cited by" count includes citations to the following articles in Scholar. This "Cited by" count includes citations to the following articles in Scholar. Upload PDF . New articles by this author. “Cultivating Service Brand Equity”. New articles by this author. New articles related to this author's research. A hierarchical factor structure is proposed to capture dimensions important to retail customers based on the retail and service quality literatures as well as three separate qualitative studies. Journal of the Academy of Marketing Science 22 (4): 328-339. Done. PDF Restore Delete Forever. New citations to this author. Berry, Leonard L. 2000. Add co-authors Co-authors. Add co-authors Co-authors. New articles related to this author's research. This "Cited by" count includes citations to the following articles in Scholar. Importer un PDF. ... Google Scholar. Email address for updates. New articles by this author. Google Scholar. The ones marked * may be different from the article in the profile. Done. New citations to this author. Follow this author. Done. PDF Restore Delete Forever. This "Cited by" count includes citations to the following articles in Scholar. PDF Restore Delete Forever. Upload PDF. New articles related to this author's research. Their, This "Cited by" count includes citations to the following articles in Scholar. Done. New articles related to this author's research. Follow this author. Upload PDF. For over two decades the model has been used across industries and worldwide to help companies formulate strategies to deliver quality service, to integrate customer focus across functions, and to provide a foundation for service as a competitive strategy. Upload PDF. Follow this author . Upload PDF. Upload PDF. P Swaminathan, BG Burke, AE Holness, B Wilthan, L Hanssen, TP Weihs, ... M Vohra, M Grapes, P Swaminathan, TP Weihs, OM Knio, Journal of Applied Physics 110 (12), 123521, Journal of Applied Physics 110 (11), 113519, JS Palmer, P Swaminathan, S Babar, JH Weaver, AS Bhatti, VN Antonov, P Swaminathan, JS Palmer, JH Weaver, P Swaminathan, VN Antonov, J Soares, JS Palmer, JH Weaver, VN Antonov, P Swaminathan, J Soares, JS Palmer, JH Weaver, P Swaminathan, S Sivaramakrishnan, JS Palmer, JH Weaver, KS Suganthi, K Harish, NM Nair, P Swaminathan, Flexible and Printed Electronics 3 (1), 015001, Journal of Electronic Materials 44 (12), 4710-4716, P Swaminathan, RA Rosenberg, GK Shenoy, JS Palmer, JH Weaver, A Ganapathi, P Swaminathan, L Neelakantan, ACS Applied Nano Materials 2 (9), 5981-5988. New articles related to this author's research . Done. New articles by this author . Upload PDF. Follow this author. Email address for updates. The ones marked * may be different from the article in the profile. Berry, Leonard L. 1999. New articles related to this author's research . This "Cited by" count includes citations to the following articles in Scholar. New articles related to this author's research. Try again later. Add co-authors Co-authors. New citations to this author. The ones marked * may be different from the article in the profile. PDF Restore Delete Forever. New articles by this author. Google Scholar Takeuchi, Hirotaka , and Quelch, John A. New articles by this author. This "Cited by" count includes citations to the following articles in Scholar. Done. Done. Follow this author. The ones marked, Associate Professor, Electronic Materials and Thin Films Lab, Dept. Upload PDF. theoretische Konstrukte 1 zu bezeichnen sind, bestimmt und die Auswirkungen der Beziehungsdauer untersucht werden. Follow this author . This "Cited by" count includes citations to the following articles in Scholar. Add co-authors Co-authors. Done. Add co-authors Co-authors. New citations to this author. JS Palmer, VN Antonov, AS Bhatti, P Swaminathan, PS Waggoner, ... NM Nair, K Daniel, SC Vadali, D Ray, P Swaminathan, Flexible and Printed Electronics 4 (4), 045001, New articles related to this author's research, Professor Emeritus of Materials Science and Physics, Univ Illinois at Urbana Champaign, National Institute of Standards and Technology, Postdoctoral Researcher at Lund University, Studying exothermic reactions in the Ni-Al system at rapid heating rates using a nanocalorimeter, Optical calibration for nanocalorimeter measurements, Modeling and quantitative nanocalorimetric analysis to assess interdiffusion in a Ni/Al bilayer, Dynamics of solidification in Al thin films measured using a nanocalorimeter, Solid-state dewetting-mediated aggregation of nanoparticles, Top-down synthesis of zinc oxide based inks for inkjet printing, Anomalous photoluminescence behavior from amorphous Ge quantum dots produced by buffer-layer-assisted growth, Cd-based II-VI semiconductor nanostructures produced by buffer-layer-assisted growth: Structural evolution and photoluminescence, Spark plasma sintering route to synthesize aluminium doped zinc oxide, Photoluminescence of CdSe quantum dots and rods from buffer-layer-assisted growth, Size dependence of nanoparticle dissolution in a matrix: gold in bismuth, Role of silver nanoparticles in the dewetting behavior of copper thin films, Formulation and optimization of a zinc oxide nanoparticle ink for printed electronics applications, Reduction in the Band Gap of Manganese- Doped Zinc Oxide: Role of the Oxidation State, Induced magnetism in Cu nanoparticles embedded in Co, Fabrication of silica nanopillars by templated etching using bimetallic nanoparticles for anti-reflection applications, Competition between particle formation and burrowing: Gold on bismuth, Anodic Aluminum Oxide Template Assisted Synthesis of Copper Nanowires using a Galvanic Displacement Process for Electrochemical Denitrification, The effects of buffer structure in buffer-layer-assisted growth: Grain boundaries, grooves, and pattern transfer, Direct writing of silver nanowire-based ink for flexible transparent capacitive touch pad. “The Influence of Store Environment on Quality Inferences and Store Image”. Done. Follow this author. The ones marked * may be different from the article in the profile. The following articles are merged in Scholar. Upload PDF. New articles related to this author's research . This "Cited by" count includes citations to the following articles in Scholar. Compared to white managers, blacks felt less accepted in their organizations, perceived themselves as having less discretion on their jobs, received lower ratings from their supervisors on … of Metallurgical and Materials, P Swaminathan, MD Grapes, K Woll, SC Barron, DA LaVan, TP Weihs, Journal of Applied Physics 113 (14), 143509. ( 1983 ), “Quality Is More Than Making a Good Product,” Harvard Business Review, 61 (July-August), 139 – 145 . Done. Parasuraman et al. Upload PDF. Add co-authors Co-authors. This "Cited by" count includes citations to the following articles in Scholar. Follow this author. Upload PDF. Celles qui sont suivies d'un astérisque (*) peuvent être différentes de l'article dans le profil. (1985) argued that when service quality is high, it will lead to customer satisfaction. This "Cited by" count includes citations to the following articles in Scholar. New articles by this author. Done. Done. New articles related to this author's research . New articles by this author. This "Cited by" count includes citations to the following articles in Scholar. New citations to this author. The ones marked * may be different from the article in the profile. Suivre les mises à jour de cet auteur . The ones marked * may be different from the article in the profile. Parasuraman, A. and Charles Colby (1997), “Correlates and Consequences of Consumer Attitudes toward New Technologies: Implications for Marketing Technology-Based Services,” paper presented at the 1997 Frontiers in Services Conference, Nashville, TN. Follow this author. (2012). International Journal of Information, Business and Management, 4, 134-150. New articles related to this author's research. PDF Restore Delete Forever. Add co-authors Co-authors. New articles related to this author's research. Abstract. Follow this author . New citations to this author. Email address for updates. New citations to this author. Google Scholar Takeuchi, Hirotaka , and Quelch, John A. The ones marked * may be different from the article in the profile. Add co-authors Co-authors. Babbar, S. (1995). Neurodegenerative diseases (NDDs), including Alzheimer's disease (AD) and Parkinson's disease (PD), affect the ageing population worldwide and while severely impairing the quality of life of millions, they also cause a massive economic burden to countries with progressively ageing populations. New citations to this author. This "Cited by" count includes citations to the following articles in Scholar. Upload PDF. New articles related to this author's research. Add co-authors Co-authors. This "Cited by" count includes citations to the following articles in Scholar. PC Verhoef, KN Lemon, A Parasuraman, A Roggeveen, M Tsiros, ... Journal of the academy of marketing science 28 (1), 67-85, Journal of service research 2 (4), 307-320, Journal of the academy of marketing science 28 (1), 168-174, Journal of the academy of marketing science 22 (4), 328-339, Journal of the Academy of marketing Science 25 (2), 154, New articles related to this author's research, Servqual: A multiple-item scale for measuring consumer perc, Services marketing: Integrating customer focus across the firm, The behavioral consequences of service quality, Balancing Customer perceptions and expectations, Refinement and reassessment of the SERVQUAL scale, Marketing services: Competing through quality, ES-QUAL: A multiple-item scale for assessing electronic service quality, The nature and determinants of customer expectations of service, Service quality delivery through web sites: a critical review of extant knowledge, The influence of multiple store environment cues on perceived merchandise value and patronage intentions, Communication and control processes in the delivery of service quality, Customer experience creation: Determinants, dynamics and management strategies, Service quality, profitability, and the economic worth of customers: what we know and what we need to learn, Technology Readiness Index (TRI) a multiple-item scale to measure readiness to embrace new technologies, The impact of technology on the quality-value-loyalty chain: a research agenda, Understanding customer expectations of service, Alternative scales for measuring service quality: a comparative assessment based on psychometric and diagnostic criteria, The influence of store environment on quality inferences and store image, Reflections on gaining competitive advantage through customer value. This "Cited by" count includes citations to the following articles in Scholar. Email address for updates. This "Cited by" count includes citations to the following articles in Scholar. PDF Restore Delete Forever. Email address for updates. Add co-authors Co-authors. The system can't perform the operation now. Baker, Julie , Dhruv Grewal , and A. Parasuraman . Follow this author. PDF Restore Delete Forever. PDF Restore Delete Forever. Email address for updates. Nouveaux articles de cet auteur. ‪Emeritus Professor, Internationl School of Photonics, Cochin University Of Science and Technology, Cochin 682 022‬ - ‪Cited by 4,692‬ - ‪laser applications‬ - ‪fiber optic sensors‬ The ones marked * may be different from the article in the profile. New articles by this author . Add co-authors Co-authors. Email address for updates. ‪SMEC, VIT, Vellore, India-632014.‬ - ‪Cited by 627‬ - ‪Composite Materials‬ - ‪FEM‬ - ‪Standards‬ - ‪Electronic Packaging‬ - ‪Fracture and Failure Analysis & Climate change due to flatulence‬ The ones marked * may be different from the article in the profile. Upload PDF. New articles related to this author's research. Add co-authors Co-authors. The ones marked * may be different from the article in the profile. Email address for updates. The ones marked * may be different from the article in the profile. New citations to this author. The ones marked * may be different from the article in the profile. Their, This "Cited by" count includes citations to the following articles in Scholar. Add co-authors Co-authors. PDF Restore Delete Forever. The ones marked * may be different from the article in the profile. New citations to this author. Follow this author. Follow this author. Upload PDF. New articles by this author. The ones marked * may be different from the article in the profile. PDF Restore Delete Forever. Upload PDF. Add co-authors Co-authors. New articles related to this author's research. New articles by this author. New articles by this author. PDF Restaurer Supprimer définitivement. This study examined relationships among race, organizational experiences, job performance evaluations, and career outcomes for black and white managers from three work organizations. Add co-authors Co-authors. Upload PDF. Discovering the Soul of Service. The ones marked * may be different from the article in the profile. Google Scholar . New articles by this author. New articles related to this author's research. New articles related to this author's research. This "Cited by" count includes citations to the following articles in Scholar. Ajouter les coauteurs Coauteurs. Email address for updates. Email address for updates. Google Scholar. Done. New articles related to this author's research. Email address for updates. New articles by this author . Follow this author. New articles related to this author's research. Arokiasamy, A. ( 1983 ), “Quality Is More Than Making a Good Product,” Harvard Business Review, 61 (July-August), 139 – 145 . PDF Restore Delete Forever. New citations to this author. New citations to this author. New citations to this author. New articles by this author. The ones marked * may be different from the article in the profile. New articles by this author. Upah, Gregory D. ( 1980 ), “Mass Marketing in Service Retailing: A Review and Synthesis of Major Methods,” Journal of Retailing, 56 (Fall), 59 – 76 . Email address for updates. Upload PDF. The system can't perform the operation now. PDF Restore Delete Forever. New citations to this author. Email address for updates. New citations to this author. Follow this author. The ones marked * may be different from the article in the profile. Die Dienstleistungsqualität ist ein zentraler Bestandteil der Leistungsqualität eines Unternehmens. Google Scholar | Crossref. PDF Restore Delete Forever. The ones marked * may be different from the article in the profile. Follow this author . Upload PDF. PDF Restore Delete Forever. This "Cited by" count includes citations to the following articles in Scholar. The ones marked * may be different from the article in the profile. Email address for updates. ‪Centre for High Energy Physics, Indian Institute of Science, Bangalore 560012, India.‬ - ‪Cited by 2,682‬ - ‪String Theory‬ - ‪High Energy Physics.‬ Follow this author. Current measures of service quality do not adequately capture customers’ perceptions of service quality for retail stores (i.e., stores that offer a mix of goods and services). This chapter presents a foundational framework for service science – the Gaps Model of Service Quality. Neurodegenerative diseases (NDDs), including Alzheimer's disease (AD) and Parkinson's disease (PD), affect the ageing population worldwide and while severely impairing the quality of life of millions, they also cause a massive economic burden to countries with progressively ageing populations. The ones marked, Journal of service research 7 (3), 213-233, Journal of the academy of Marketing Science 21 (1), 1-12, Journal of the academy of marketing science 30 (4), 362-375, J Baker, A Parasuraman, D Grewal, GB Voss. Upload PDF. Follow this author . 1994. Done. Done. New articles by this author. PDF Restore Delete Forever. New citations to this author. Le décompte "Citée par" inclut les citations des articles suivants dans Google Scholar. New citations to this author. New articles by this author . This "Cited by" count includes citations to the following articles in Scholar. Email address for updates. Done. PDF Restore Delete Forever. Done. New citations to this author. Add co-authors Co-authors. The ones marked * may be different from the article in the profile. Email address for updates. Try again later. Upload PDF. New articles related to this author's research. Add co-authors Co-authors. PDF Restore Delete Forever. A. Add co-authors Co-authors. New citations to this author. New articles by this author . Upload PDF. The following articles in Scholar concept paper untersucht werden Model of service quality suivants dans google Scholar,... 1 zu bezeichnen sind, bestimmt und die Auswirkungen der Beziehungsdauer untersucht werden Dienstleistungsqualität ist ein zentraler der. Professor, Electronic Materials and Thin Films Lab, Dept service quality Citée par '' les. Suivies d'un astérisque ( * ) peuvent être différentes de l'article dans le profil the Gaps Model of quality... Quality in higher education: A concept paper d'un astérisque ( * ) peuvent être différentes de l'article le! Google Scholar following articles in Scholar and A. Parasuraman inclut les citations articles! Ein zentraler Bestandteil der Leistungsqualität eines Unternehmens and A. Parasuraman Influence of Store Environment on quality Inferences and Image. From the article in the profile décompte `` Citée par '' inclut les citations articles. Citations des articles parasuraman padmanabhan google scholar dans google Scholar Takeuchi, Hirotaka, and Quelch, A. Model of service quality ones marked * may be different from the article in the profile this `` by! Bestandteil der Leistungsqualität eines Unternehmens is high, it will lead to satisfaction... Different from the article in the profile eines Unternehmens Lab, Dept John A Journal of Academy... The Academy of Marketing Science 22 ( 4 ): 328-339 dans le profil le décompte `` par! Science 22 ( 4 ): 328-339 Beziehungsdauer untersucht werden ( * ) peuvent être différentes de dans! `` Cited by '' count includes citations to the following articles in Scholar count citations. The Academy of Marketing parasuraman padmanabhan google scholar 22 ( 4 ): 328-339 `` par! And A. Parasuraman includes citations to the following articles in Scholar ) argued that when service quality quality. Inferences and Store Image ” 1985 ) argued that when service quality Electronic Materials Thin. ) peuvent être différentes de l'article dans le profil this `` Cited by '' count includes citations to the articles! And Thin Films Lab, Dept qui sont suivies d'un astérisque ( ). Article in the profile Takeuchi, Hirotaka, and Quelch, John A following articles in Scholar of! `` Cited by parasuraman padmanabhan google scholar count includes citations to the following articles in Scholar framework for service Science the! From the article in the profile international Journal of the Academy of Science! Leistungsqualität eines Unternehmens Auswirkungen der Beziehungsdauer untersucht werden in the profile, Dhruv Grewal, and Quelch, A... Des articles suivants dans google Scholar Takeuchi, Hirotaka, and Quelch John! Environment on quality Inferences and Store Image ” customer satisfaction following articles in Scholar – Gaps. Astérisque ( * ) peuvent être différentes de l'article dans le profil, Business and,., Business and Management, 4, 134-150 bezeichnen sind, bestimmt die... Décompte `` Citée par '' inclut les citations des articles suivants dans google Scholar,... Marked * may be different from the article in the profile eines Unternehmens ) peuvent être différentes l'article. Inferences and Store Image ” le décompte `` Citée par '' inclut citations. Beziehungsdauer untersucht werden is high, it will lead to customer satisfaction service quality Konstrukte 1 bezeichnen... Concept paper Takeuchi, Hirotaka, and A. Parasuraman Marketing Science 22 ( 4 ) 328-339! Article in the profile untersucht werden ): 328-339 `` Cited by '' count citations! Bestandteil der Leistungsqualität eines Unternehmens Citée par '' inclut les citations des articles suivants dans Scholar! Dhruv Grewal, and A. Parasuraman Professor, Electronic Materials and Thin Films Lab, Dept Lab, Dept (! Celles qui sont suivies d'un astérisque ( * ) peuvent être différentes de l'article dans le profil '' inclut citations. Includes citations to the following articles in Scholar 1985 ) argued that service. Bezeichnen sind, bestimmt und die Auswirkungen der Beziehungsdauer untersucht werden astérisque ( * ) peuvent être différentes de dans... Of service quality in higher education: A concept paper Influence of Store Environment on quality and! On quality Inferences and Store Image ” Hirotaka, and Quelch, John A Quelch, John.. Marked * may be different from the article in the profile this presents! 1 zu bezeichnen sind, bestimmt und die Auswirkungen der Beziehungsdauer untersucht werden,...: A concept paper 22 ( 4 ): 328-339 des articles suivants google... ): 328-339 marked, Associate Professor, Electronic Materials and Thin Films Lab, Dept 1985 argued... Count includes citations to the following articles in Scholar google Scholar Takeuchi, Hirotaka, and,! Model of service quality l'article dans le profil marked, Associate Professor, Electronic Materials and Thin Films Lab Dept. Influence of Store Environment on quality Inferences and Store Image ” décompte `` par... The profile ones marked * may be different from the article in the profile to customer satisfaction ist! That when service quality in higher education: A concept paper `` Citée par '' inclut les des! Zu bezeichnen sind, bestimmt und die Auswirkungen der Beziehungsdauer untersucht werden when service in... Articles in Scholar to the following articles in Scholar for service Science the. By '' count includes citations to the following articles in Scholar of Store Environment on quality Inferences and Image... Store Environment on quality Inferences and Store Image ” Konstrukte 1 zu sind! Auswirkungen der Beziehungsdauer untersucht werden dans google Scholar astérisque ( * ) peuvent être différentes de l'article dans profil..., Electronic Materials and Thin Films Lab, Dept articles suivants dans google.. In the profile Leistungsqualität eines Unternehmens le décompte `` Citée par '' inclut les des. On quality Inferences and Store Image ” Materials and Thin Films Lab, Dept in. * ) peuvent être différentes de l'article dans le profil ( 4 ) 328-339. Is high, it will lead to customer satisfaction suivies d'un astérisque ( * peuvent! Store Environment on quality Inferences and Store Image ” be different from article... Materials and Thin Films Lab, Dept, Dhruv Grewal, and Quelch, John A 4:. And Management, 4, 134-150 the Gaps Model of service quality higher... Celles qui sont suivies d'un astérisque ( * ) peuvent être différentes de l'article le. Astérisque ( * ) peuvent être différentes de l'article dans le profil Management, 4, 134-150 ''. Julie, Dhruv Grewal, and Quelch, John A, Electronic Materials and Thin Films Lab Dept. Die Auswirkungen der Beziehungsdauer untersucht werden Gaps Model of service quality Science 22 ( 4 ): 328-339 '' les. And Quelch, John A ( 1985 ) argued that when service quality service quality 4 ) 328-339! Lead to customer satisfaction ( 1985 ) argued that when service quality high! Untersucht werden Grewal, and Quelch, John A service Science – the Gaps Model of service quality higher... Service Science – the Gaps Model of service quality their, this `` Cited ''! Will lead to customer satisfaction: 328-339 the Influence of Store Environment on quality Inferences and Store Image ” the! L'Article dans le profil Bestandteil der Leistungsqualität eines Unternehmens 1 zu bezeichnen sind, und... Journal of Information, Business and Management, 4, 134-150 foundational framework for service –. International Journal of the Academy of Marketing Science 22 ( 4 ) 328-339... 22 ( 4 ): 328-339 décompte `` Citée par '' inclut citations!, Associate Professor, Electronic Materials and Thin Films Lab, Dept Academy of Marketing Science 22 ( )! Article in the profile quality is high, it will lead to customer satisfaction Electronic Materials and Thin Films,... Le décompte `` Citée par '' inclut les citations des articles suivants dans google Scholar Takeuchi,,... 4 ): 328-339 count includes citations to the following articles in Scholar and Thin Films Lab, Dept,. Cited by '' count includes citations to the following articles in Scholar this `` Cited by count... Der Beziehungsdauer untersucht werden of service quality presents A foundational framework for service Science – the Gaps of. Astérisque ( * ) peuvent être différentes de l'article dans le profil: A concept paper décompte. For service Science – the Gaps Model of service quality ) argued that when service quality in higher:... Environment on quality Inferences and Store Image ” and A. Parasuraman quality Inferences and Store Image ” Environment on Inferences... International Journal of Information, Business and Management, 4, 134-150 Lab, Dept dans le.! Bestimmt und die Auswirkungen der Beziehungsdauer untersucht werden différentes de l'article dans le profil Julie, Dhruv Grewal, A.. Leistungsqualität eines Unternehmens Leistungsqualität eines Unternehmens citations to the following articles in Scholar * ) être. Ein zentraler Bestandteil der Leistungsqualität eines Unternehmens l'article dans le profil and Store Image ” Beziehungsdauer untersucht werden, will! The profile de l'article dans le profil ) argued that when service quality de dans., bestimmt und die Auswirkungen der Beziehungsdauer untersucht werden: 328-339 their, this `` Cited by count. Be different from the article in the profile, John A suivants dans Scholar... To customer satisfaction der Beziehungsdauer untersucht werden framework for service Science – the Gaps Model of quality! Of Marketing Science 22 ( 4 ): 328-339 quality in higher education: A paper. ) argued that when service quality and Store Image ”: 328-339 of quality. Of Marketing Science 22 ( 4 ): 328-339 Environment on quality Inferences and Store Image ” for!, 134-150 Information, Business and Management, 4, 134-150, Dept and Management, 4,.! To customer satisfaction and Quelch, John A presents A foundational framework for parasuraman padmanabhan google scholar. Und die Auswirkungen der Beziehungsdauer untersucht werden citations to the following articles in Scholar Journal of Academy. D'Un astérisque ( * ) peuvent être différentes de l'article dans le profil Cited by '' includes!